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Outbound Sales Manager

Company: Wayfair
Location: Springfield
Posted on: July 15, 2019

Job Description:

SunIRef:Sales:title Outbound Sales Manager Wayfair 571 reviews - Springfield, OR Wayfair 571 reviews Read what people are saying about working here. The right candidate will have experience developing future leaders and motivating teams, a strong sense of urgency, and the ability to improve operational efficiency through process improvement. Other critical success factors for this role include great problem-solving skills and the ability to think outside the box to resolve customer issues. This role may act as manager on duty in the absence of other managerial personnel. The ideal candidate is a blend of goal-oriented sales professional and self-motivated problem solver-an individual who naturally enjoys both building relationships with customers and trying new approaches to sales. The right candidate will embrace change, thrive in a fast-paced environment, and take pride in continually improving their approach to sales. What You'll Do Supervise a team of outbound sales specialists at varying skill levels and business experience Coach Specialists in strategies on developing new business through pre-generated leads and ensuring the growth of existing leads through fostering and maintaining strong customer relationships Make recommendations and/or takes corrective action to manage performance as appropriate Work closely with Human Resources and senior leadership to address and resolve employee issues Provides extensive coaching, consulting, and performance management monitoring through conducting side-by-side observations, providing quality assurance (call monitoring) reviews, leading Team meetings, and conducting regular 1/1 performance assessments Analyze sales trends based on historical data to close performance gaps Coaches and develops direct reports to be strong self-managers; honing in on time management skills and selling techniques Performs other job-related duties as assigned What You'll Need 6 months tenure at Wayfair (minimum) In good standing (no written or final warnings) Able to independently manage and drive personal workload Supervisory/leadership experience, preferably in an outbound sales and service operation Inbound/outbound sales experience preferred Excellent problem solver with a proven track record of driving results A competitive spirit and drive to succeed Outstanding oral and written communication skills Proven ability to close performance gaps Strong internet/PC skills - comfortable in a technology-driven business, strong skills in Excel Proven ability to multi-task Proven ability to successfully provide relevant and immediate feedback in a fast-paced and complex environment College degree preferred or equivalent job-related experience About Us Wayfair is one of the world's largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we're reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you're looking for rapid growth, constant learning, and dynamic challenges, then you'll find that amazing career opportunities are knocking. No matter who you are, Wayfair is a place you can call home. We're a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair - and world - for all. Every voice, every perspective matters. That's why we're proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information. Wayfair - 3 hours ago - report job - original job On Company Site

Keywords: Wayfair, Springfield , Outbound Sales Manager, Sales , Springfield, Oregon

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