Front Desk Associate
Company: Jco Heating, A/C, Electrical
Location: Springfield
Posted on: May 24, 2023
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Job Description:
Local well established HVAC service contractor hiring for an
administrative assistant.
This is NOT an entry level position, you need to have experience
answering a multi- line phone system, preferably for any type of
construction trade (i.e. electrical, plumbing, hvac, or a trucking
company). We are looking to fill this position immediately. Working
hours are 7:40 am, to 5pm with an hour for lunch. Paid holidays and
earned vacation pay, as well as health benefits available after
probationary period. Position is many times a fast paced,
multitasking, and nominally stressful environment (during the hot
and cold spells), and an individual must be capable of dealing with
multiple personality types from company employees to public
customers and maintain a positive attitude at all times. Please
reply with a resume and contact information. Below is a more
detailed description of some of the duties involved.
* Schedule incoming maintenance calls - record such appointments
and send out to service techs
* Dispatch workers, and equipment to appropriate locations
according to customer requests and specifications
* Relay work orders, messages, and information to and from work
crews, supervisors and field techs using telephone and/or email
correspondence
* Confer with customers or supervising personnel in order to
address questions, problems, and requests for service or
equipment
* Monitor personnel and/or equipment locations in order to
coordinate service and schedules
* Record and maintain organized files and records of customer
requests, work orders or services performed and other dispatch
information
* Use of good judgment in making decisions regarding emergency and
routine situations
* Ability to multi-task and prioritize incoming calls
* Use clear, courteous communication skills with customers, field
techs and office staff
* Ability to maintain a professional attitude under the following
situations: emergency calls, deadlines, stressful encounters with
difficult customers and fellow employees
* Ability to leave personal issues at the door in order to maintain
a professional working attitude and environment
* Excellent communication skills - both over the phone and in
person
* Ability to maintain a flexible attitude with a large variety of
personalities
* Excellent computer proficiency - extensive use of Microsoft Word,
Excel and
Outlook and some use of other software programs as needed as well
as our dispatching system
* Coordinate/schedule the following: daily service calls, long-term
projects, estimates
* Other basic job duties: filing, copying, scanning, data entry,
email correspondence, typing, incoming calls from multiple phone
lines.
* Work calmly in a fast-paced environment
* Ability to maintain recurring deadlines with the flexibility to
handle changing priorities
Accuracy and attention to detail are a must! This is the first
point of contact with our customers so a great phone voice and
personality are a must.
No drugs - clean background are required.
Job Type: Full-time
Pay: $17.00 - $19.00 per hour
Benefits:
* Dental insurance
* Health insurance
* Paid time off
* Retirement plan
* Vision insurance
Schedule:
* 8 hour shift
* Day shift
* Monday to Friday
Ability to commute/relocate:
* Springfield, OR 97477: Reliably commute or planning to relocate
before starting work (Required)
Experience:
* Multi-line phone systems (Required)
Work Location: In person
Keywords: Jco Heating, A/C, Electrical, Springfield , Front Desk Associate, Professions , Springfield, Oregon
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