SpringfieldORRecruiter Since 2001
the smart solution for Springfield jobs

Quality Control Supervisor

Company: Columbia Bank (WA, OR & ID)
Location: Springfield
Posted on: September 12, 2019

Job Description:



This position is responsible for supervising team responsible for various quality control review functions related to loans. Primary responsibilities of the unit include review of all commercial and consumer loan documents prior to delivery for accuracy and completeness; completion of Loan In Process account reconciliation; audit of new loans for compliance with Bank policy and regulations, initiating corrective action as needed.

RESPONSIBILITIES





  • Facilitate proper completion of quality control related tasks within required time frames by working closely with Quality Control staff. Assess and distribute daily workload and assist when necessary to meet deadlines and minimize overtime, coordinating workflow to ensure a high level of customer service
  • Develop, review, recommend and implement quality control process improvements, procedures and technology to ensure efficiency in daily loan production operations
  • Provide recommendations regarding loan documentation verbiage on complex or unique loans
  • Professionally communicate and provide service to lending and retail personnel by investigating and resolving complex documentation problems and answering inquiries
  • Oversee the review of all commercial and consumer loan documents prepared by Loan Documentation Specialists for accuracy; recording any errors noted and reporting any significant deficiencies to Loan Documentation Supervisor
  • Ensure financial controls and compliance of Loans In Process procedure by performing daily and monthly reconciliation of Loans in Process account; producing and distributing reports to management
  • Monitor and manage the level of service provided to lending units, reporting to management on the results achieved monthly and taking corrective action when acceptable levels are not achieved. Compile statistics and prepare management reports related to the quantity and quality of work completed by the Quality Control unit
  • Facilitate review of all booked loans, both commercial and consumer, including insuring accuracy of boarding data, file preparation, collateral perfection, and compliance data; directing the follow-up of incomplete collateral and security holds to ensure the Bank's security interest is perfected
  • Supervise assigned personnel by providing ongoing training and coaching; ensuring that the team is adequately staffed with qualified, well trained employees; model professional image and demeanor. Make recommendations to management concerning employment, performance reviews, promotions and terminations; identify and resolve routine personnel issues
  • Maintain a thorough knowledge of commercial and consumer loan documentation and collateral requirements working closely with Loan Documentation Supervisor and Department Manager to identify and resolve issues
  • Assume additional responsibilities as requested.



    MINIMUM QUALIFICATIONS





    • High School diploma or GED equivalent
    • Fluency in the English language
    • Solid functional knowledge of commercial and consumer loan documentation requirements, state and federal regulations, and bank policies and procedures
    • Embodiment of Columbia Bank's philosophy and core behaviors (genuine, work ethic, influence, continuous learning, team play, problem solving, and communication)
    • Embodiment of Columbia Bank's spirit of customer service, professionalism, integrity, respect, contribution to the community and fun.
    • Outstanding customer service skills characterized by a friendly and outgoing personality and desire to meet and exceed customer expectations for service and support.
    • Ability to think critically and provide quick, appropriate solutions for customers
    • Ability to work effectively in a fast-paced and high volume environment while maintaining a high energy and enthusiastic approach to a broad range of customer needs
    • Ability to maintain a professional demeanor and appearance at all times that ensures appropriate and professional behavior and communication with customers and staff
    • Demonstrated effective time management skills are necessary along with the ability to multitask and consistently follow up in a timely and effective manner
    • Ability to be flexible and able to adapt quickly to change priorities and tasks
    • Ability to lead, empower, coach and mentor staff to their fullest potential
    • Must be a self-motivated and enthusiastic individual
    • Ability to create general correspondence and communicate effectively in verbal and written formats
    • Ability to work effectively as part of a team with an emphasis on coaching and mentoring staff
    • Solid knowledge of Microsoft Office products, math and computation skills
    • Ability to develop and maintain working knowledge of Columbia Bank policies, procedures, and systems
    • Ability to work effectively as part of a team.



      PREFERRED QUALIFICATIONS





      • 3 years Supervisory experience in a comparable field
      • Bilingual



        OUR CORE BEHAVIORS


        • Be Genuine. Conduct yourself in a consistent, honest and compassionate manner at all times.
        • Work Ethic. Be willing to go the extra mile for the customer, whether internal or external.
        • Influence. Be an active player in participating, building and contributing to service.
        • Continuous Learning. Commit to gaining knowledge, skills and experience on an ongoing basis in order to better serve the customer, increase personal satisfaction and improve Columbia Bank.
        • Team Play. We win together. Individuality is encouraged to advance and enrich the work of the team.
        • Problem Solving. Bring creative, problem-solving mentality to every situation. See alternatives, take initiative and assume responsibility for your actions.
        • Communication. Keep others informed and up-to-date. Actively listen and learn from each other.

        • Have a sense of community: We firmly believe that we're only as strong as the communities we serve. Your involvement is an important part of who we are.


          PHYSICAL/MENTAL REQUIREMENTS





          • Ability to lift and carry up to 30 pounds. Boxes, supplies, and files are lifted on and off counters, tables, desks, and shelves up to a height of 6 feet
          • Ability to operate office machines and equipment, such as personal computers, printers, copy machines, fax machines, calculators, and telephones
          • Moderate mathematical and computational skills
          • Ability to communicate clearly with customers, co-workers, and others in-person and on the telephone.
          • Work activities involve combinations of sitting/standing for extended periods up to 5 hours at a time, kneeling, bending, pushing, lifting, and carrying
          • Ability to perform repetitive finger, hand and arm movement

            Job Location:

            Gateway-1200

            Location State:

            Oregon

Keywords: Columbia Bank (WA, OR & ID), Springfield , Quality Control Supervisor, Other , Springfield, Oregon

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Travel RN Seasonal Jobs - HealthCare Travelers (Eugene,OR)
Description: Seasonal Travel Nurses - All RN SpecialtiesNo more long application, no hunting down license numbers, dates of employment, reference names and contact information just to get information on whether there (more...)
Company: HealthCare Traveler Jobs
Location: Eugene
Posted on: 09/20/2019

Hygienist
Description: At SmileKeepers, our Dental Hygienists are enthusiastic about providing excellent patient care and are critical to our success as a healthcare
Company: InterDent Service Corporation
Location: Salem
Posted on: 09/20/2019

LPN, Paramedic, AEMT - Amazing Benefits (80879)
Description: Job Description:For more than 75 years, Grifols has worked to improve the health and well-being of people around the world. We are a global healthcare company that produces essential plasma-derived medicines (more...)
Company: Grifols
Location: Salem
Posted on: 09/20/2019


Physical Therapist Travel Job in Eugene, OR
Description: Provide expert therapy to patients with injuries and/or illnesses to help them improve movement, manage pain, and/or prevent the loss of mobility at state-of-the-art facilities across the U.S. Partner (more...)
Company: Jackson Therapy Partners
Location: Eugene
Posted on: 09/20/2019

DoorDash Delivery Driver - No Experience Needed - Salem
Description: No passengers. No bosses. Just you, your tunes, and the road. Sign up now and start making money Choose your wheels and deliver food and other items from local merchants to
Company: Doordash
Location: Salem
Posted on: 09/20/2019

Respiratory Therapist (RRT)
Description: Job Description:Are you interested in helping patients achieve their highest level of health and independence We offer a multitude of practice settings
Company: PeaceHealth
Location: Eugene
Posted on: 09/20/2019

Mail Carrier
Description: Mail Carrier: br Duties and Responsibilities ul li The Mail Carrier is responsible for sorting mail of all classes in delivery sequence for the assigned area or route. li The Mail Carrier manages (more...)
Company: USPh
Location: Salem
Posted on: 09/20/2019

OTR CDL A Owner Operator Truck Driver - Earn up to $364k/per year!
Description: Pure Freight Lines Ltd. , Where moving freight is purely simple is NOW HIRING OWNER OPERATORS who want to make good money with a great company Wanted: Owner Operators with 2 yrs of experience (more...)
Company: Pure Freight Lines
Location: Eugene
Posted on: 09/20/2019

CDL-A Flatbed Truck Driver
Description: CDL-A OTR FLATBED TRUCK DRIVER JOBSGet Flexible Home Time Earn More Like 1,200 Weekly Pay Roehl Transport is seeking experienced CDL-A OTR flatbed truck drivers to haul general commodities in our (more...)
Company: Roehl Transport
Location: Salem
Posted on: 09/20/2019

Benefit Rep
Description: We have an A Rating with the Better Business Bureau. We are a 25 year old company seeking people who are
Company: Living Healthy
Location: Salem
Posted on: 09/20/2019

Log In or Create An Account

Get the latest Oregon jobs by following @recnetOR on Twitter!

Springfield RSS job feeds