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Customer Advocate I- HCSC

Company: Health Care Service Corporation
Location: Springfield
Posted on: May 28, 2019

Job Description:

Customer Advocate I- HCSC Description: BASIC FUNCTION:Under supervision, this position is responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner. Duties include: conducting research; spends approximately 90 of the scheduled time on the phone according to business need. JOB REQUIREMENTS: High school diploma OR GED. 6 months customer service experience OR 6 months experience in an office environment. Data entry and/or typing experience. Interpersonal, verbal and written communication skills. Analytical and organizational skills and independent decision making skills. Ability to spend approximately 90 of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks. PREFERRED JOB REQUIREMENTS: 9 months customer service experience. Experience working with various lines of business, i.e. CDHP, Medicare, Wellness, and Disease Management. Knowledge of medical terminology and anatomy. Proven ability to learn quickly and adapt to change. Referral preference given to applicants able to take and meet testing criteria.CA Location: IL - Springfield Activation Date: Thursday, May 23, 2019 Expiration Date: Saturday, June 22, 2019

Keywords: Health Care Service Corporation, Springfield , Customer Advocate I- HCSC, Other , Springfield, Oregon

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