Team Member - PT Weekends
Company: PF Northwest
Location: Springfield
Posted on: September 17, 2023
|
|
Job Description:
Who we arePlanet Fitness is the brand of choice in the health
and fitness industry, with a mission statement of providing a
clean, affordable and non-intimidating gym environment for
everyone. Our franchise opened it's first location in April of 2011
in Vancouver, WA. Since then, we have expanded to 11 locations
across OR and WA with an ambitious scheduled development plan over
the next five years.At Planet Fitness, we pride ourselves on
building an atmosphere of positivity and inclusivity in our
business. Our company culture is shaped around equity, hard work
and trust. As we believe growth comes from service excellence, our
company is focused on training and developing our team to deliver
the best member experience. Planet Fitness is a place for motivated
team members who possess a passion for health and wellness, great
customer service and hunger for growth and development.About this
roleAs a Team Member you will be responsible for maintaining two
key components of the brand:1) Friendliness: We create a positive
Member experience by providing world-class customer service to
Planet Fitness Members, Guests, and Prospects.2) Cleanliness: We
hold ourselves to the highest standard of cleanliness, and our
Members do as well! We focus on everything from the High-Impact
Areas (Front Desk, Black Card Member Spa, Locker Rooms), to the
baseboards, to underneath the treadmills. It is quite simply a
prerequisite for a successful club, and it is fully expected that
anyone and everyone on the team participates in upholding these
cleanliness standards.Why you should join Planet Fitness!You want
to contribute in building an atmosphere of positivity, inclusivity,
and you value a culture of equity, hard work, recognition, respect
and trust. Join an inclusive and casual team environment with
co-workers who, like you, will help make us all great.Work-out for
free and enjoy the Black Card amenitiesGenerous PTO planBuild a
career through advancement opportunities.What you'll doFollow the
10/5 Rule: Intentionally acknowledge anyone within 5 feet whether
they're coming in/leaving the Club, out on the floor, or up at the
Front Desk.Conduct accurate Tours and Info. Calls for Prospects
through memorization of specific scripts.Handle all Front Desk
activities, including:-Personalized check-ins for every Member,
Guest, and Prospect.-Address security issues with check-ins (such
as no photo on file) and overdue balances.-Answer phones in a
friendly manner and assist with a variety of questions.-Take
Prospects and Guests on tours, educate on membership options, and
get them signed up.-Facilitate updates to Member accounts, such as
updating billing information or rewriting an agreement.Respond to
member questions and concerns in a timely and professional manner
and elevate to Assistant Manager or Manager as needed.Operate
tanning booths and other amenities for Black Card Members.Assist in
maintaining the cleanliness of all aspects of the
club.Qualifications/RequirementsPunctuality and reliability is a
must.Exceptional customer service skills; able to interact in a
positive and professional way with members and co-workers,
exceeding Member expectations.Customer service background
preferred.Basic computer proficiency.A passion for fitness and
health.Upbeat and positive attitude!Current CPR/AED Certification
preferred.Strong listener with the ability to empathize and
problem-solve.Demonstrate diplomacy in all interactions while using
appropriate behavior and language.Must be 18 years of age or
older.High School diploma/GED equivalent required.Physical
DemandsContinual standing and walking during shift.Continual
talking in person or on the phone during shift.Must be able to
occasionally lift up to 50 lbs.Will encounter cleaning agents
during shift.Employees at a franchise location are employed by the
Franchisee and are not employees of PFHQ (the Franchisor). PFHQ
neither dictates nor controls labor or employment matters for
franchisees or their employees, and does not retain any reserved
authority to control the terms and conditions of employment for
franchisees or their employees. Each franchisee is responsible for
ensuring compliance with local, state and federal law.
Keywords: PF Northwest, Springfield , Team Member - PT Weekends, Other , Springfield, Oregon
Click
here to apply!
|