SHIFT LEAD - Shari's of North Springfield
Company: Shari's Restaurant
Location: Springfield
Posted on: June 23, 2022
Job Description:
Reports To: - Manager on Duty - - - - - - - - - - - - - - - - -
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
- - - - - - - - - - - - - - - - - - - - - - - Shift Lead
Duties:
- Cover for assistant managers while they are on a meal
break.
- Set up shift using the FOH and BOH logs, make station
assignment and print prep sheets.
- Supervise food production and guest service according to
Shari's standards.
- Handle guest complaints on shift and make the General Manager
aware of any concerns.
- Check team member side work and deep cleaning assignments.
- Oversee training that is scheduled on your shift.
- Understand Shari's application process and provide information
to candidates who inquired about applying.
- Report team member performance issues to your General
Manager.
- Ensure that company policies as stated in handbook are upheld
and incidents are properly reported on your shift.
- Properly complete shift and daily accounting responsibilities.
- - Follow Shari's Security and Banking Procedures and Shari's Cash
Handling Policies.
- Other duties as assigned by your General Manager. ESSENTIAL
FUNCTIONS
- Provide a high level of guest service ensuring that each guest
that dines in your sections has a positive and memorable
experience.
- Make an effort to recognize regular guests and provide personal
service based on the guest's need.
- Warmly acknowledge and greets guests as they arrive at the
restaurant, escort and seat guests at an appropriate table.
- Maintain full menu knowledge to answer guests' questions and
suggest appropriate food and beverages.
- Take guests' orders and accurately input them into the
restaurant order system.
- Prepare and serve soups, salads, beverages and desserts using
the correct timing, service techniques and portions.
- Inspect orders prior to delivery to ensure quality, accuracy
and add proper garnishes, such as dressing, rolls and sauces.
- Maintain the guest dining experience by checking back,
refilling beverages, pre-bussing plates and offering dessert.
- Present an accurate guest check and sincerely thank the guest
for dining at Shari's and offer an invitation to provide
feedback.
- Clean and reset tables.
- Assist with cashing out restaurant guests.
- Assist with the input, preparation and assembly of takeout
orders.
- Assist with the preparation and decoration of pies.
- Maintain a professional appearance, including proper hygiene
and report to work as scheduled, in uniform and ready to take over
your station
- Demonstrate a positive and professional relationship with
coworkers and the management team, graciously offer and accept help
when needed.
- Handle guest complaints in a professional manner and notify
management of any guest complaint.
- Keep your station neat and organized, complete side work during
non-busy hours.
- Protect restaurant guests by adhering to sanitation, safety and
alcohol beverage control policies
- In Oregon restaurants, assist with late night, lottery
functions including drop box security tasks.
- Perform additional responsibilities, although not detailed, as
requested by the manager at any time. PERSONAL QUALIFICATIONS 1.
Commitment to quality guest service, and food and beverage
knowledge.2. Be personable, self-confident and generally likable. -
Be optimistic and enthusiastic about what you do. -3. Ability to
work calmly and effectively under verifying degrees of busyness. 4.
Ability to work in a team environment. 5. Demonstrate accuracy and
thoroughness and the ability to memorize and recall order codes,
portions and plating standards. - 6. Meet productivity standards
and complete work using time efficiently.
QUALIFICATIONS
- Language Ability - Ability to read, write, speak and understand
English well. - Ability to read and comprehend simple instructions.
- Ability to read and interpret documents such as safety rules,
operating and maintenance instructions, and procedure manuals.
-
- Math Ability - Ability to add and subtract two-digit numbers
and count back appropriate change. - Ability to perform these
operations using units of United States money and weight
measurement, and volume.
- Reasoning Ability - Ability to apply common sense understanding
to carry out instructions furnished in written, or oral, form. -
Ability to deal with problems involving several variables in
situations.
- Communication - Speak clearly and persuasively in both positive
and negative situations. Speak effectively with guests, coworkers
and management. -Approach others in a tactful manner. -
- Permits - Obtain and maintain required food handler and alcohol
service permits. WORK ENVIRONMENT While performing the duties of
this job, the employee is occasionally exposed to work near moving
mechanical parts. - The noise level in the work environment is
usually moderate. - PHYSICAL DEMANDS While performing the duties of
this position the employee is required to stand for 10 consecutive
minutes at a time for 2-4 hours. Employee will walk for 5
consecutive minutes at a time for 2-6 hours. - Employee will be
able to sit approximately every 2 hours. - Employee will
continuously be performing hand and wrist work including grasping.
- Employee will frequently bend and twist. - Employee will
occasionally push and pull, do fine hand manipulation, reach above
the shoulder and kneel or squat. - The position seldom requires
climb/stairs. - Employee will continuously lift or carry 0-10
pounds; frequently lift or carry 11-15 pounds and rarely lift 16-20
pounds.
Keywords: Shari's Restaurant, Springfield , SHIFT LEAD - Shari's of North Springfield, Other , Springfield, Oregon
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