SHIFT LEAD - Shari's of North Springfield

Company: Shari's Restaurant
Location: Springfield
Posted on: June 23, 2022

Job Description:

Reports To: - Manager on Duty - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Shift Lead Duties:

• Cover for assistant managers while they are on a meal break.
• Set up shift using the FOH and BOH logs, make station assignment and print prep sheets.
• Supervise food production and guest service according to Shari's standards.
• Handle guest complaints on shift and make the General Manager aware of any concerns.
• Check team member side work and deep cleaning assignments.
• Oversee training that is scheduled on your shift.
• Understand Shari's application process and provide information to candidates who inquired about applying.
• Report team member performance issues to your General Manager.
• Ensure that company policies as stated in handbook are upheld and incidents are properly reported on your shift.
• Properly complete shift and daily accounting responsibilities. - - Follow Shari's Security and Banking Procedures and Shari's Cash Handling Policies.
• Other duties as assigned by your General Manager. ESSENTIAL FUNCTIONS
  • Provide a high level of guest service ensuring that each guest that dines in your sections has a positive and memorable experience.
  • Make an effort to recognize regular guests and provide personal service based on the guest's need.
  • Warmly acknowledge and greets guests as they arrive at the restaurant, escort and seat guests at an appropriate table.
  • Maintain full menu knowledge to answer guests' questions and suggest appropriate food and beverages.
  • Take guests' orders and accurately input them into the restaurant order system.
  • Prepare and serve soups, salads, beverages and desserts using the correct timing, service techniques and portions.
  • Inspect orders prior to delivery to ensure quality, accuracy and add proper garnishes, such as dressing, rolls and sauces.
  • Maintain the guest dining experience by checking back, refilling beverages, pre-bussing plates and offering dessert.
  • Present an accurate guest check and sincerely thank the guest for dining at Shari's and offer an invitation to provide feedback.
  • Clean and reset tables.
  • Assist with cashing out restaurant guests.
  • Assist with the input, preparation and assembly of takeout orders.
  • Assist with the preparation and decoration of pies.
  • Maintain a professional appearance, including proper hygiene and report to work as scheduled, in uniform and ready to take over your station
  • Demonstrate a positive and professional relationship with coworkers and the management team, graciously offer and accept help when needed.
  • Handle guest complaints in a professional manner and notify management of any guest complaint.
  • Keep your station neat and organized, complete side work during non-busy hours.
  • Protect restaurant guests by adhering to sanitation, safety and alcohol beverage control policies
  • In Oregon restaurants, assist with late night, lottery functions including drop box security tasks.
  • Perform additional responsibilities, although not detailed, as requested by the manager at any time. PERSONAL QUALIFICATIONS 1. Commitment to quality guest service, and food and beverage knowledge.2. Be personable, self-confident and generally likable. - Be optimistic and enthusiastic about what you do. -3. Ability to work calmly and effectively under verifying degrees of busyness. 4. Ability to work in a team environment. 5. Demonstrate accuracy and thoroughness and the ability to memorize and recall order codes, portions and plating standards. - 6. Meet productivity standards and complete work using time efficiently.
    QUALIFICATIONS
    • Language Ability - Ability to read, write, speak and understand English well. - Ability to read and comprehend simple instructions. - Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. -
    • Math Ability - Ability to add and subtract two-digit numbers and count back appropriate change. - Ability to perform these operations using units of United States money and weight measurement, and volume.
    • Reasoning Ability - Ability to apply common sense understanding to carry out instructions furnished in written, or oral, form. - Ability to deal with problems involving several variables in situations.
    • Communication - Speak clearly and persuasively in both positive and negative situations. Speak effectively with guests, coworkers and management. -Approach others in a tactful manner. -
    • Permits - Obtain and maintain required food handler and alcohol service permits. WORK ENVIRONMENT While performing the duties of this job, the employee is occasionally exposed to work near moving mechanical parts. - The noise level in the work environment is usually moderate. - PHYSICAL DEMANDS While performing the duties of this position the employee is required to stand for 10 consecutive minutes at a time for 2-4 hours. Employee will walk for 5 consecutive minutes at a time for 2-6 hours. - Employee will be able to sit approximately every 2 hours. - Employee will continuously be performing hand and wrist work including grasping. - Employee will frequently bend and twist. - Employee will occasionally push and pull, do fine hand manipulation, reach above the shoulder and kneel or squat. - The position seldom requires climb/stairs. - Employee will continuously lift or carry 0-10 pounds; frequently lift or carry 11-15 pounds and rarely lift 16-20 pounds.

Keywords: Shari's Restaurant, Springfield , SHIFT LEAD - Shari's of North Springfield, Other , Springfield, Oregon