Call Center / Customer Service 1 (Remote)
Company: Pyramid Consulting
Location: Springfield
Posted on: May 7, 2022
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Job Description:
Job Description Title: Call Center / Customer Service 1 (Remote)
Duration: 6 months (Contract) Location: Springfield OR 97477 Shift:
8:00am to 4:30pm Potential to extend: Yes Job Description: The main
function of a call center/customer service specialist is to
interact with customers to provide information in response to
inquiries about products and services and to handle and resolve
complaints. A typical customer service specialist is responsible
for determining the clients issue, offer possible solutions or
providing follow-up as needed. Customer service agents may be
inbound, outbound or a combination of both. Job Responsibilities:
Resolve customers service or billing complaints by performing
activities such as exchanging merchandise, refunding money, and
adjusting bills. Contact customers to respond to inquiries or to
notify them of claim investigation results and any planned
adjustments. Refer unresolved customer grievances to designated
departments for further investigation. Keep records of customer
interactions and transactions, recording details of inquiries,
complaints, and comments, as well as actions taken. Skills: Verbal
and written communication skills, attention to detail, customer
service skills and interpersonal skills. Ability to work
independently and manage ones time. Ability to accurately document
and record customer/client information. Previous experience with
computer applications, such as MS Outlook or data entry software.
Education/Experience: High school diploma or GED required. 0-2
years customer service related experience required. Reply Forward
Company Description We place top talent through our divisions:
Technology, Staffing, Professionals, Talent Digitalization, and
Pyramid Academy. Our flexible staffing options include contract,
contract-to-hire, direct hire, and SOW/Statement of Work. We
deliver top talent to our clients by combining the use of the
latest technology with the subject-matter expertise that our
seasoned team of recruiters brings to the process. With the
integration of smart sourcing tools, machine learning, and
AI/Artificial Intelligence into our screening process across the
organization; we evaluate a large volume of candidates to find the
most suitable talent.by Jobble
Keywords: Pyramid Consulting, Springfield , Call Center / Customer Service 1 (Remote), Other , Springfield, Oregon
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