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Customer Advocate I

Company: Health Care Service Corporation
Location: Springfield
Posted on: January 9, 2022

Job Description:


**Starting rate of $16.00 per hour PLUS progressive salary increases over the first 18 months in the role**

Great Benefits including: Pension, 401K match, Annual bonuses plus other company perks!

Under supervision, this position is responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner. Duties include: conducting research; spends approximately 90 of the scheduled time on the phone according to business need.

* High school diploma OR GED.
* 6 months customer service experience OR 6 months experience in an office environment.
* Data entry and/or typing experience.
* Interpersonal, verbal and written communication skills.
* Analytical and organizational skills and independent decision making skills.
* Ability to spend approximately 90 of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks.

* 9 months customer service experience.
* Experience working with various lines of business, i.e. CDHP, Medicare, Wellness, and Disease Management.
* Knowledge of medical terminology and anatomy.
* Proven ability to learn quickly and adapt to change.
* Referral preference given to applicants able to take and meet testing criteria.
*Preference will be given to applicants that have worked on a contract basis within the last six months, for a period of at least 90 days.

Location: IL - Springfield
Activation Date: Tuesday, January 4, 2022
Expiration Date: Saturday, January 29, 2022

Keywords: Health Care Service Corporation, Springfield , Customer Advocate I, Other , Springfield, Oregon

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