Company: Advantage Dental
Posted on: November 22, 2021
JOB TITLE: Patient Coordinator REPORTS TO: Practice Manager
FLSA: Non-Exempt Advantage Dental Oral Health Center and its family
of affiliated practices (Sarrell Dental & Eye, Community Dental
Care) are working to revolutionize oral health care for communities
across the United States. To do this, we take a unique,
industry-leading approach to care delivery by creating lasting
healthy outcomes through positive dental experiences. We call this
all-in approach Preventistry.Advantage Dental and affiliate
practices are bound by a mission: To improve the oral health of
all. Comprised of 80 practices, over 200 providers and more than
800 support employees throughout six states, our network of
practices provide care to over a quarter of a million patients
annually. Join our team to be part of something greater, driving
change that supports a more effective oral health care system.
Together we are creating healthy, confident smiles across the
Nation. JOB SUMMARY: Under the general supervision of the Practice
Manager, the Patient Coordinator manages the arrival and departure
of patients seeking services at the practice. Patient Coordinator
is responsible for providing excellent customer service and setting
the tone for a patient's visit. Patient Coordinator must
effectively communicate with the patients, parents, and practice
employees to collect patient information, schedule appointments,
and relay information to practice employees. Patient Coordinator is
responsible for gathering and entering all required patient
information and ensuring that the information is on file and is
accurate. They are to ensure that a patient has been set up
correctly in the system and that practice employees have all
necessary information to complete a patient's treatment. Follows
and supports the CARE model for patient experience. PRIMARY JOB
RESPONSIBILITIES: Greet and welcome patients in person and via
phone. Patient check-in and check-out. Communicate with patients,
parents, guardians and visitors. Distribute and collect new patient
paperwork. Update and enter patient information. Set up new patient
files. Collect and set up patient insurance information. Collect
copays and deductibles and record receipts when necessary. Schedule
return appointments. Verify insurance eligibility. Distribute
requested patient information. Provide referral information and
communicate with referrals to schedule appointments as needed.
Confirm patient appointments. Builds a productive patient schedule.
Appropriately reschedules appointments when necessary. Distribute
glasses and get parent's signature if required. Build Optical
schedule if required. Confirm Optical appointments if required.
Maintains flexibility regarding scheduling changes, communicating
changes to patients, and team members Coordinate the completion of
all necessary paperwork (i.e. patient charts, referrals,
appointment cards, welcome packets and treatment plan forms) as
part of the pre- and post-visit in accordance with legal and risk
management compliance, i.e. HIPAA. Attend and participate in team
meetings. Other duties as assigned. PERSONAL CHARACTERISTICS: High
standards for integrity, honesty, professionalism, and work ethic.
Commitment to service excellence. Ability to work independently
while demonstrating excellent organization and follow through.
Demonstrates flexible and efficient time management and ability to
prioritize workload. Ability and willingness to move with purpose
and a strong sense of urgency. Self-motivated, positive, and
enthusiastic. Self- starter with a strong desire to exceed
expectations and capable of supporting a team to achieve successful
results. Maintains confidentiality discretion. Ability to
effectively work in collaboration with others to achieve business
objectives. Willing to grow and be challenged. JOB QUALIFICATIONS:
Minimum of High School Diploma or GED. Minimum of 1 year of
experience working in a dental or medical practice preferred.
Current CPR certification or ability to obtain within 30 days of
hire. Current TB screening as required by the state. Skilled in
organizing resources and establishing priorities. Ability to
communicate effectively, both orally and in writing. Ability to
maintain quality, safety, and/or infection control standards.
Skilled in all dental insurances, billing and business operations a
plus. Skilled in the use of computers, window-based operating
environment. Able to demonstrate basic understanding of
treatments/contracts/financial terms. Demonstrate knowledge of
effective scheduling. Comply with protocols and standards.
Demonstrate and promote superior customer service skills. Ability
to multi-task. Identifies and resolves problems in a timely manner.
Strong interpersonal skills and ability to work effectively at all
levels in a collaborative team environment. Ability to meet OSHA,
CDC, ADA and HIPAA standards. PHYSICAL DEMANDS: Requires the
effective use of office equipment including, but not limited to,
computers, phones and printers. Ability to sit at computer terminal
for extended periods of time. Ability to communicate via telephone.
Ability to communicate in an active office environment. Ability to
concentrate in an office environment that is active with high voice
levels and interruptions. The specific statements shown in each
section of this description are not intended to be all-inclusive.
They represent typical elements and criteria necessary to
successfully perform this position. In accordance with DentaQuest's
Compliance Plan, employee must conduct DQ business in accordance
with applicable laws, regulations, professional standards and
ethical standards and report potential compliance or ethical issues
to manager or DQ's Compliance Officer. DentaQuest's Affirmative
Action Program affirms our commitment to make reasonable
accommodation to the known physical or mental limitation of
otherwise-qualified individuals with disabilities or special
disabled veterans, unless the accommodation would impose an undue
hardship on the operation of our business. Please see Human
Resources for additional information regarding this Program.
Keywords: Advantage Dental, Springfield , Patient Coordinator, Other , Springfield, Oregon
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