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IT Help Desk Technician

Company: Everest Consultants, Inc
Location: Springfield
Posted on: March 21, 2020

Job Description:

Title IT Help Desk Technician Duration 6 Months (with the possibility of extension) Location Boise, ID Summary - Provide technical support to internal and external users of the organization's computer systems by researching and answering questions, troubleshooting problems, maintaining workstation performance, and replacing equipment as needed. - Work in a call center, monitor and respond to issues and trouble ticket requests, and provide both remote and desk-side support. - Advocate for end-users and provide follow-through as needed. Responsibilities - Provide excellent internal and external customer service. - Build rapport with internal customers and peers. - Deliver exceptional technical support desk-side and using remote support technology. - Obtain accurate problem details from users. - Provide timely updates and feedback in issue tracking systems. - Prioritize issues, schedule requests and when necessary escalate to appropriate technicians. - Work with users as a first-level responder to identify and correct computing problems. - Perform initial problem assessment and correct or refer requests depending on level of complexity. - Utilize available internal and external resources to aid in problem resolution and process improvement. - Provide technical support in setting up complex multimedia equipment for multi -room meetings. Education - Requires high school diploma or equivalent. Value-Add Qualities - Problem Solving - 2 years Help Desk Experience - Excellent Verbal Communication - Customer-centric attitude - Service Focus - Quality Focus - Basic Desktop, Laptop, IT Systems Administration - Hardware repair, replacement, trouble shooting

Keywords: Everest Consultants, Inc, Springfield , IT Help Desk Technician, IT / Software / Systems , Springfield, Oregon

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