Customer Service Rep

Company: Burton Mill Solutions
Location: Springfield
Posted on: May 24, 2023

Job Description:

$1,000 Retention Bonus Offered!In 2021, Wood Fiber Group (now Burton Mill Solutions) and USNR merged to form Wood Technologies International, the world's most comprehensive supplier of modern lumber processing equipment, technology, and essential tooling. Wood Technologies International includes an unprecedented range of technical expertise and wood processing technology, from saws and knives to machinery and automation to process engineering and mill flow.Employees are the foundation of our Company's success going back 100+ years. We are committed to continuous improvement and learning, exceptional quality, connecting with our customers, and good relationships with our employees.We are seeking a Customer Service Rep I to join our team of dedicated employees at our facility in Springfield, OR, as part of our Burton Mill Solutions division. Come and grow with us!In this role, you will be responsible for customer support and will process orders and provide technical assistance and education for all products manufactured and distributed by Burton Mill Solutions and its contributory companies (Simonds, Wright Machine Tool, Global Tooling, USNR, and any additional companies added later).How You Will Make a Positive Impact:Process all inbound calls for internal and external customers in a professional mannerAccurately quote, enter, correct, and transmit customer orders, confirmations, and work ordersAccurately enter purchase orders for products associated with sales ordersWork with manufacturing plants to ensure on time deliveriesHelp territory managers resolve open order issues to ensure invoicing is completed on timeParticipate in national and regional trade showsProduct Category Management/Purchasing (including VMI inventory when necessary)Review the Open Order Report weekly to ensure all orders that shipped are invoicedBe available during regularly scheduled business hours via phone, electronic correspondence, and in-person to promptly assist internal and external customersss orders. This involves sitting or standing at a desk and working with a computer for most of the day.Check and respond to email regularly and in a timely fashion to meet the needs of employees as well as internal and external customersThe Value You Bring:Need to be at least 18 years of ageHigh school diploma or GED requiredPrefer at least 2 years proven sales or marketing experience in a similar position but not requiredAbility to efficiently utilize various computer systems and applications to complete job functions. Proficiency needed in Microsoft Word, Excel, PowerPoint, and Outlook. Must also be able to learn and work in multiple ERP systems.Positive and effective interpersonal and communication skills, both verbally and in writing, with a wide range of audiencesAbility to accurately apply basic to intermediate math skills (addition, subtraction, multiplication, division, fractions, etc.)Demonstrated decision-making, analytical and trouble shooting skills, critical thinking abilities, and proven ability to work cross-functionally with teams as well as individuallyMust be self-directed/motivated and able to multi-task, work well under pressure, adapt to constant and frequent change, and apply effective time management and prioritization skillsMust be able to work a flexible work schedule, including hours and days outside of the normal work schedule, with or without notice, to accommodate the needs of the business. Must be able to work overtime and weekends when needed.Strong technical aptitudeExceptional listening skillsHigh sense of urgencyOur Benefits:Medical, dental, and vision insurance available to employees and their dependents on the 1st of month following date of hireOptional flexible spending accounts (FSA) and health savings account (HSA)Company-paid basic life and short-term disability insurance with employee-paid options for additional life insurance and long-term disabilityUp to $300 per year in wellness activity reimbursement401(k) with 3% annual Safe Harbor contribution plus 1% matchUp to 96 hours of Paid Time Off (PTO) accrued per year with no waiting period to use accrued time8 paid scheduled holidays and 1 paid floating holiday per calendar yearUp to $5,250 per year tuition reimbursement for continuing educationThis job posting is not meant to be an all-inclusive list of duties, responsibilities, and activities. It is intended to provide a summary of the position's general scope and function within the company. Duties, responsibilities, and activities may change at any time with or without notice.Burton Mill Solutions and its affiliates offer competitive salaries, excellent benefits, and opportunities for growth. We take pride in and value diversity in our workforce, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. All employment is decided on the basis of qualifications, merit, and business need.Any offer of employment is contingent on the successful completion of a background investigation and drug screen.Burton Mill Solutions will only employ individuals who are legally authorized to work in the United States. This position is not eligible for visa sponsorship, currently or in the future.Current employees of Burton Mill Solutions and affiliates, and rehires within less than one year, are not eligible for the retention bonus.To learn more about our company, and the products and services we provide, please visit www.burtonmill.com.PlnaKORCLX

Keywords: Burton Mill Solutions, Springfield , Customer Service Rep, Hospitality & Tourism , Springfield, Oregon