Front Desk Agent

Company: HomeTowne Studios --- Eugene Springfield
Location: Springfield
Posted on: March 17, 2020

Job Description:

JOB SUMMARY We are looking for friendly, outgoing and customer service driven part - time Front Desk Agents. Our Front Desk Agents are the first point of contact for our guest and thereby set the tone for a great guest experience. Ideal candidates are able to multi-task and maintain a professional demeanor when under pressure. JOB DUTIES -Greet guests and efficiently process registration and assignment of rooms. -Complete daily bucket checks of in-house guest to ensure information and rates are correct. -Assist guests with request and/or complaints and monitor issues through to resolution. -Sort and rack incoming mail and messages. -Answer inquiries via phone and person to person pertaining to hotel services; guest registration, area resources and entertainment venues etc. -Protect guest privacy and safety when within reasonable control of the position to do so. -Maintain records of room availability and guests' accounts. -Compute bill, collect payments and post charges to Property Management System. -Handle lost and found items in accordance with established guidelines and procedures. -Complete department/shift checklists and/or reports for relevant shifts. -Maintain visibility and availability to guests. -All Associates must maintain a neat, clean and well groomed appearance. -Report all accidents, injuries, property damage and genuinely unsafe conditions to the appropriate contact immediately. -Regular work attendance which includes flexibility in work schedule that may include afternoons, nights, weekends, and holidays. -Perform other related duties as assigned.

Keywords: HomeTowne Studios --- Eugene Springfield, Springfield , Front Desk Agent, Hospitality & Tourism , Springfield, Oregon