HVAC Service Manager

Company: Marshall's Inc.
Location: Springfield
Posted on: November 22, 2021

Job Description:

At Marshalls Inc. we pride ourselves on hiring the best in the industry to meet the high-quality expectations we set for our customers. We currently have an opening for a Service Department Manager. The ideal candidate will have solid office management skills, communication skills and be able to lead teams. HVAC technical experience is not required but familiarity with the industry is preferred. If you are looking for a company where you can put your skills to use in managing a team that is driven by delivering quality service to ensure a positive customer experience, then we want to hear from you! Primary Job Function: To manage the service department operations of the company including hiring, firing and direct supervision of the Service Parts Runner, Dispatchers, Field Supervisors and Service Technicians. This includes supervising the daily dispatching and efficiencies of the service technicians and department as a whole. Other duties include daily review of billing and warranty claims, monthly review of incentive/SPIFF reports, communicating directly with customers, vendors and suppliers for pricing and to ensure accurate communication of job or project status and requirements, coordinating work with other department managers and ensuring service technician continuing education is maintained for license and certification requirements. As a senior company representative, the Service Dept Manager will attend weekly Manager's Meetings. The Service Manager is expected to handle all aspects of the service department and to ensure its continued success, team morale, profitability and growth. Qualifications: * 3 + years management experience - trade experience is a plus * Valid driver's license and insurable driving record * Familiarity with pricing, billing, and ability to understand financial reports * Familiarity with the warranty claims process Competencies: * Time Management * Decision Making/Problem Solving * Communication * Supervision and Leadership Benefits: We pay 100% of the premiums for the employee's medical, dental, and vision insurance. We offer Paid Vacation, Paid Holidays, Company Phone, Company Laptop, Company Uniform, 401K, and Relocation Assistance. Marshall's Inc. is a family-owned HVAC company serving Eugene-Springfield and the surrounding area since 1948. We currently have a team of 50+ employees and are looking for people who genuinely care about quality, service and customer experience to join our growing team. This position is currently open only to candidates in the U.S. We are unable to provide relocation assistance to candidates from outside of the U.S.

Keywords: Marshall's Inc., Springfield , HVAC Service Manager, Executive , Springfield, Oregon