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Residential Windows & Doors Technician

Company: Cornerstone Building Brands
Location: Springfield
Posted on: January 13, 2022

Job Description:

Residential Windows & Doors Technician Springfield, OR, USA Req 9816 Wednesday, January 5, 2022 The Field Service Technician will p erform in-field warranty and service repairs and adjustment on window and door products. Provide technical feedback on product performance and deficiencies. Communicate with dealers on the status of specific services issues, also serves as a liaison between Insulate and the end-user. This position requires independent judgment, problem solving ability, keen observation skills and effective responsibility assumption. The required problem solving skills demand prompt action in making craftsman-like repairs or product replacements for customer satisfaction. Exceptional communication and interpersonal skills are essential for success in the position. Internal contacts will be all levels of employees and Territory Managers. External contacts are homeowners, contractors and distributors. Duties /Responsibilities Responsible for completion of all service requests in assigned territory. Perform field repairs, glass replacements, operational adjustments and repair Conduct field evaluations and inspections. Provide documentation on work performed for each service call. Review daily schedule of appointments with Service Scheduler for efficient routing and confirm appointments with customers prior to arrival. Work closely with service scheduler providing feedback on complete and incomplete service requests. Document requirements for follow-up appointments. Assist in the scheduling of follow-up appointments. Provide technical feedback. Document information gathered in the field regarding operational and design deficiencies Provide recommendations for modifications Operate 1 ton van in a courteous and safe manner. Maintain parts inventory in assigned service vehicle. Monitor supply levels of parts and materials, restock as needed. Qualifications Knowledge of and skill in field service repairs and services Knowledge of and skill in the use of various tools and equipment used in the repair and replacement of windows and doors Knowledge of general construction or building products installation Knowledge of fenestration product and manufacturing technologies Knowledge of common fenestration installation techniques and materials Ability to maintain composure and direction during conversations that may involve angry or upset homeowners, contractors or distributors Ability to define problems, collect data and establish facts and draw valid conclusions Ability to develop rapport with a wide variety of individuals Ability to be sensitive and show positive regard for fellow employees Ability to work independently and take initiative Ability to willingly accept responsibility Ability to read maps and operate vehicle from destination to destination Skill in oral, written and interpersonal communication Skill in time management Skill in the use of personal computers, MS Office and Word Education High School Diploma or equivalent 1-2 years general construction or building products installation experience 1-2 years fenestration manufacturing or installation experience Valid State driver's license with an exceptional driving record Tools, Equipment, PPE Nextel Phone Assorted hand and power tools 1-ton Box Van Glass cup Steel toed Safety shoes Uniform Shirts Safety Gloves and glasses Cornerstone Building Brands is the largest manufacturer of exterior building products in North America. Our comprehensive portfolio spans the breadth of the residential and commercial markets, while our expansive footprint enables us to serve customers and communities across North America. Our relentless focus on excellence combined with our ongoing commitment to innovation and R&D has driven us to become the 1 manufacturer of windows, vinyl siding, insulated metal panels, metal roofing and wall systems, and metal accessories. We believe every building we create, and every part of that building, positively contributes to communities where people live, work and play. Cornerstone Building Brands is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, protected veteran status, disability, sex, gender identity, sexual orientation or national origin. Must be at least 18 years of age to apply. Notice of Recruitment Fraud We have been made aware of multiple scams whereby unauthorized individuals are using Cornerstone Building Brand's name and logo to solicit potential job-seekers for employment. In some cases, job-seekers are being contacted directly, both by phone and e-mail. In other instances, these unauthorized individuals are placing advertisements for fake positions with both legitimate websites and fabricated ones. These individuals are typically promising high-paying jobs with the requirement that the job-seeker send money to pay for things such as visa applications or processing fees. Please be advised that Cornerstone Building Brands will never ask potential job-seekers for any sort of advance payment or bank account information as part of the recruiting or hiring process. Other details Job Family Manufacturing Pay Type Hourly

Keywords: Cornerstone Building Brands, Springfield , Residential Windows & Doors Technician, Engineering , Springfield, Oregon

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