Customer Quality Manager HMI/APPS Intel CT & US Region
Company: Asml
Location: Hillsboro
Posted on: May 9, 2024
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Job Description:
Job ID: J-00296659ASML brings together the most creative minds
in science and technology to develop lithography machines that are
key to producing faster, cheaper, more energy-efficient microchips.
We design, develop, integrate, market and service these advanced
machines, which enable our customers - the worlds leading
chipmakers - to reduce the size and increase the functionality of
their microchips, which in turn leads to smaller, more powerful
consumer electronics. Our main headquarters are located in
Veldhoven, the Netherlands, and we also have 18 office locations
around the United States- including main offices in Hillsboro, OR,
Wilton, CT, Chandler, AZ, San Jose, CA and San Diego, CA.Job
Mission/DescriptionThe CS Quality and Excellence for the Intel CT &
US Region is part of the Customer Support organization. The team
support all local US sites operationally and the Intel sites WW for
customer quality engagement. The Quality & Excellence team is
responsible to define and drive the quality improvement roadmap for
the US region and in alignment with Intel. The team consists of 4
main pillars to enable driving Quality as an operations:Customer
Quality - [Intel Customer Team] - The customer quality managers
secure progress and communication of quality incidents (tactical)
and quality programs (strategic). They are also responsible to
share customers voice internal at local sites and towards upstream
solution providersService Quality Engineering - [Regional] -
Support local operations to address quality hits captured in the
daily disturbance review meetingsService Quality Excellence -
[Regional] - Drive quality programs; internal and ISO audit,
Quality training, craftmanship, New Machine Quality, etcLogistics
Quality - [Regional] - Focus on material return quality,
inspections, stock purge, tool calibrations & certificationThe
CS&S Customer Quality Manager (CQM) HMI/APPS is part of the
Customer Quality team. The role of CQM focuses on two
levels:Tactical: Support customer in follow-up of high impact
quality hits. Internally guide/push a follow-up according to the 8D
process to secure a structural resolution of the incident. The high
impact quality hits are typically captured in an official Customer
Quality Complaint (CQN)Strategic: Align with customer and service
quality excellence team on quality programs to address
systematically the common root causes of quality hits (i.e.
packaging of material leading to DOAs)The CQM HMI/APPS primarily
focus on quality hits related to products of the BL APPS: HMI,
Yieldstar and non-equipment related products. The CQM closely
collaborates with the local Quality engineers, the Service
Excellence team and stakeholders in CS Central supporting the need
to address quality concerns upstream. When needed, the CQM will
connect directly with the Supplier & Procurement (S&P) team to
address required improvement upstream.Duties and
Responsibilities:Interface with Intel & US customers on quality
issues related to HMI/APPS productsSetup and maintain customer
quality dashboard:Align with customer on Customer Quality
Indicators (CQIs)Secure buy-in from ASML Headquarters in case
requiredDrive CQI performance to agreed targetsManage customer
complaints:Local intake & filtering for customer quality
complaintsManage proper follow-up through QE CF Customer Quality
Care teamManage timely closure of complaint with
customerCollaborate with local CS team on part quality
mattersSupport customer audits:Align with customer on audit
agendaWork with QE Audit team on follow-upDrive quality
improvementsIntake, filtering, follow-up managing, and feedback
communication for Failure Analysis Requests (CQN)Review of
Dead-on-Arrival spare parts with local quality engineers and CS
operational team, drive follow-upIdentify and drive follow-up of
major quality escalationAssess and improve Quality processes
upstream:Assist Customer Quality management by proposing process
improvements and participate in deployment of new and improved
processesAssist Customer Quality management by initiating, driving
and tracking of improvements on the execution of crucial
processesDrive and track follow-up of actions resulting from audit
findingsEducational and ExperienceBachelor/Masters degree with
extensive years of relevant experienceExperience in the
semiconductor businessExperience in Professional Field Service
OperationsExperience in Quality management aspects within a high
tech business to business environmentAPPS, EUV and/or DUV
experience preferredPersonal SkillsStrong customer oriented
attitude and customer interfacing skillsAble to analyze and draw
conclusions from data or report informationStrong communication and
influencing skillsTrack record in process
improvement/optimizationAnalytical thinking skillsOther
informationThis position requires access to controlled technology,
as defined in the Export Administration Regulations (15 C.F.R. 730,
et seq.). Qualified candidates must be legally authorized to access
such controlled technology prior to beginning work. Business
demands may require ASML to proceed with candidates who are
immediately eligible to access controlled technology.The physical
demands described here are representative of those that must be met
by an employee to successfully perform the essential functions of
this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
functions.While performing the duties of this job, the employee
routinely is required to sit; walk; talk; hear; use hands to
keyboard, finger, handle, and feel; stoop, kneel, crouch, twist,
reach, and stretchThe employee is occasionally required to move
around the campusRequires frequent domestic and/or international
travel dependent on company needsSpecific vision abilities required
by this job include close vision, color vision, peripheral vision,
depth perception, and ability to adjust focusThe environment
generally is moderate in temperature and noise levelMust be able to
read and interpret data, information, and documentsCan observe and
respond to people and situations and interact with others
encountered in the course of workWilling to travel to customer
sites within the region and to Headquarters when required
(Veldhoven/Wilton)Diversity and inclusionASML is an Equal
Opportunity Employer that values and respects the importance of a
diverse and inclusive workforce. It is the policy of the company to
recruit, hire, train and promote persons in all job titles without
regard to race, color, religion, sex, age, national origin, veteran
status, disability, sexual orientation, or gender identity. We
recognize that diversity and inclusion is a driving force in the
success of our company.Need to know more about applying for a job
at ASML? Read our frequently asked questions .by Jobble
Keywords: Asml, Springfield , Customer Quality Manager HMI/APPS Intel CT & US Region, Executive , Hillsboro, Oregon
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